FAQ / Terms
Order Inquiries: firstname.lastname@example.org
Follow me @freshtango on Instagram and follow my story & story highlights for shipping updates!
Refund / Exchange Policy
Refunds for orders are only accepted within 24 hours of purchasing, to which the customer is able to refund themselves by clicking "Cancel" within their order email confirmation. This automatically cancels and refunds the order.
After this point ALL SALES ARE FINAL.
The seller is NOT responsible and will not provide refunds for orders due to delayed shipping, lost/stolen/RTS packages, or any missed holiday/gift deadlines. Any order that is seized, sent to an incorrect address, or already shipped upon the time of the refund request is not eligible for refund.
Orders that were returned (due to incorrect address), damaged unintentionally, or stolen are eligible for a one-time replacement but NOT a refund. Items that cannot be replaced due to availability are eligible for an exchange up to the cost of the item.
If your order was returned, lost or stuck in transit, it is the buyer's responsibility to inquire about the discrepancy. The seller is not responsible for tracking the order status once an item is shipped.
Why do orders take this long to ship?
FreshTango is a one man operation. In addition, item production is not done in-house. Thus, certain factors like high order turnout, production/shipping delays are inevitable and can lead to a longer fulfillment time. If your order has been unfulfilled for over 2 months, contact email@example.com for details on the discrepancy.
Any reasons behind shipping delays are generally expressed on the FreshTango Instagram story and/or feed.
All T-shirts have the same sizing. Use this chart for reference to help you get the best fit! The chart displays "chest to fit" measurements. (measure length from armpit to armpit to get measurement).
Where is my tracking information?
If you ordered apparel, print, keychain or Premium Sticker Shipping on a sticker order, your tracking information will automatically be sent to you when your order has been fulfilled.
Where do you ship?
Shipping is available across the world!
I only received part of my order. What happened?
Depending on what type of product ordered, they are shipped separately to prevent from being damaged. Apparel is often shipped separately from stickers. In addition, sublimated shirts are from a different manufacturer and are shipped in its own package.
My shirt doesn't have a tag so I don't know how to take care of it. What do I do?
Wash cold, inside out with minimal to no bleaching. Line or tumble dry for optimal color retention.
Do you accept collaborations, promotions, sponsors?
Yes but under our discretion only. There are no specific terms that define these. Send over an email and maybe you'll be approved!