FAQ / Terms
General Inquiries: email@example.com
Order Inquiries: firstname.lastname@example.org
NOTE: In an effort to better keep track, ALL order inquiries (shipping, replacements, damage, etc.) must be sent to email@example.com! Order inquiries sent to any other email or DM (Facebook or IG) will NOT be acknowledged.
Follow me @freshtango on Instagram and follow my story & story highlights for shipping updates!
Please confirm your address before placing an order!
Refunds for orders are only accepted within 1 week of purchasing.
Any order that is seized, sent to an incorrect address, or already shipped upon the time of the refund request is also not eligible for refund.
Orders that were returned (due to incorrect address), damaged unintentionally, or stolen are eligible for a one-time replacement. Items that cannot be replaced due to availability are eligible for an exchange up to the cost of the item, but are not eligible for refund.
All T-shirts have the same sizing. Use this chart for reference to help you get the best fit! The chart displays "chest to fit" measurements. (measure length from armpit to armpit to get measurement).
When will I get my order?
Generally expect your order to be shipped 2 to 3 weeks after your order is placed.
Expect shipping times to vary depending on your location. Orders within the US take roughly 2 to 3 days to reach their destination while international orders a little longer.
Where is my tracking information?
Unfortunately tracking for sticker orders is not available at this time.
For apparel orders tracking information is not provided in the confirmation email, but you are welcome to contact us by email with your order number for a tracking code.
Where do you ship?
Shipping is available across the world.
I only received part of my order. What happened?
Depending on what type of product ordered, they are shipped separately to prevent from being damaged. Apparel is often shipped separately from stickers. In addition, sublimated shirts are from a different manufacturer and are shipped in its own package.
My item arrived damaged / I haven't received my order in more than a month, what do I do?
Contact us by email and provide your order number within a week of receiving your package / if you haven't received your package.
Given that all apparel orders are pre-orders, there are unfortunately no replacement options for them. Depending on the severity of the damage, a partial to full refund will be granted to the customer at the seller's discretion.
In addition, there is a chance that your sticker order cannot be replaced, by which a refund will be given.
Check the purchase terms for further logistics.
I put in the wrong address, what do I do?
Contact us by email and provide your order number as soon as possible.
Once the package has been sent we are not responsible for replacing it or providing a refund.
My shirt doesn't have a tag so I don't know how to take care of it. What do I do?
Wash cold, inside out with minimal to no bleaching. Line or tumble dry for optimal color retention.
Do you accept collaborations, promotions, sponsors?
Yes but under our discretion only. There are no specific terms that define these. Send over an email and maybe you'll be approved!